Sync Issues - Icons

Fix sync problems on a PC

Windows

On a PC, you should see a white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.

You might need to click the Show hidden icons arrow next to the notification area to see the OneDrive icon.

Windows taskbar showing hidden icons

If the icon doesn't appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.

OneDrive sync error OneDrive sync error
or OneDrive processing changes
or OneDrive paused
OneDrive account nearly full
OneDrive account full, locked, or frozen

Mac

On a Mac, you'll see the OneDrive cloud icons on the top Menu bar. If you don't see the Menu bar, you may need to adjust your General preferences.

If the icon doesn't appear in the Status menu area, OneDrive might not be running:

Find OneDrive in your Applications folder.
Right-click OneDrive and select Show Package Contents.
Browse to the Contents > Resources folder.
Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command if you're using the standalone app).
Start OneDrive and finish the setup process.

OneDrive for Mac sync error

Windows File Explorer / macOS Finder